Refund policy

At Aevitas Prosperum, we stand behind the quality of our products. However, we do not accept returns for change of mind or general dissatisfaction. All sales are final unless the item arrives defective, damaged, or incorrect.

Damages and Issues
Please inspect your order upon reception and contact us immediately at aevitasprosperum@gmail.com if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right. For valid claims, we will issue a full refund to your original payment method within 10 business days of our approval.

Wrong Size? (Store Credit Only)
If you received your order and the size is not correct, we do not offer exchanges or refunds for sizing errors. However, we want to ensure you get the fit you need. If you received the wrong size, we will issue store credit equal to the purchase price of the item (excluding shipping). This credit can be used toward a new order for your correct size.

To request store credit for a sizing issue, please contact us at aevitasprosperum@gmail.com within 30 days of receiving your item with your order number and the size you need.

Non-Refundable Items
We do not offer refunds or credits for the following items:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

European Union 14-Day Cooling Off Period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. In this case, the item must be in the same condition you received it—unworn, unused, with tags, and in original packaging—and you must provide the receipt or proof of purchase. For EU customers, a refund will be issued to your original payment method upon approval.

Refund Processing
We will notify you once we’ve received and inspected your claim, and let you know if the refund or store credit was approved. If approved for a monetary refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at aevitasprosperum@gmail.com.

For all refund or sizing inquiries, please reach out to:
aevitasprosperum@gmail.com